Really the worst experience. The office hours are only Saturday and Sunday 9am-5pm. There is one employee who is not there much of the time during the office hours for past three weeks due to personal issues which she told me all about. I think her name is Libby. I know her whole personal life and problems and personal details such as the fact that her husband's tongue is changing color and she must talk to a doctor. I called the office on a Sunday at 9:06am while on my way to the office. (She told me that it is best to try to reach her at 9:00am.) She did not answer. I was told by another tenant when I arrived at 9:12am that this employee was there at 9:00am waiting for me and left when I did not arrive at 9:00am which was weird because I never committed to being there at 9am on this Sunday. I left a note on the office door asking this employee to call me. She called me at about 11:45am and yelled at me and said, "did I or did I not tell you that I am in and out of the office and it is best to reach me at 9am! I waited for you this morning at 9am." I told her that i did not realize that if i did not arrive exactly at 9am, that she would leave at 9:01am. She insisted that she was there at 9:01am. When I told her that I called her at 9:06am and she did not answer, she said, "I was sitting outside in my car waiting for you." She said that I was too combative and said she didn't want my business and hung up the telephone.
Caroline Self Storage is a US Storage based in Ruther Glen, Virginia. Caroline Self Storage is located at 8436 Ladysmith Rd, Ruther Glen, VA 22546, USA.
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